Our first step is to assess the maturity of your IT delivery and ITSM processes. We determine the current value your IT brings to your enterprise and identify gaps between your current state and your desired IT goals. Based on this assessment, we create a comprehensive growth strategy tailored to your unique needs.

Our experts will thoroughly analyze your existing IT infrastructure, identifying issues such as underutilized cloud resources, security vulnerabilities, and low performance. We evaluate infrastructure management policies and processes, defining weaknesses and setting improvement objectives. We can even design new infrastructure components and policies to optimize your IT infrastructure further.

VOIDSPY Pvt Ltd evaluates your current incident management practices, processes, and tools. We identify areas for improvement and develop new incident management processes. This includes defining support levels, optimizing collaboration protocols among agents and engineers, and establishing clear escalation policies. We also help you create a security incident management plan for a more secure IT environment.

We analyze your current problem management processes to identify recurring issues and roadblocks affecting stable IT delivery. We then help you define policies for detecting and handling problems, selecting tools for early problem detection and prevention, and establishing a robust problem management framework.

Our team devises efficient infrastructure change management policies and processes to minimize change failure rates and avoid unnecessary changes. We conduct thorough risk assessments for large-scale changes, ensuring your IT infrastructure evolves smoothly and efficiently.

We help you design effective procedures and tools for employees to submit requests and access self-help resources. By evaluating and implementing suitable ticketing tools, we optimize help desk operations and enhance the overall experience for your employees.

Our services include designing a structured IT knowledge management framework. This includes efficient processes and tools for knowledge creation, storage, sharing, and maintenance. We ensure that your employees always work with the latest document version, with the ability to access previous drafts when necessary.

VOIDSPY Pvt Ltd assists in planning the skills and composition required for your IT department, addressing identified ITSM problems. We help map out the IT HR strategy, identify staff skill gaps, and provide knowledge transfer or training to your in-house team and new hires. Additionally, we evaluate the costs and benefits of different sourcing models.

We develop or revise processes for ordering assets, optimize asset maintenance, and suggest software solutions to automate these processes.